NeurinSensory

Information We Collect

We collect different types of information depending on how you use our services. Here's what that looks like in practice:

Information You Provide Directly

Contact details when you reach out to us (name, email address, phone number)
Account information if you register for our services (username, password, company name)
Payment information when you purchase our keyword research tools (billing address, payment method details)
Communication content when you send us messages or feedback
Information you share in support requests or consultation bookings

Information We Collect Automatically

When you visit our website, certain information gets collected automatically through standard web technologies:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent on site, click patterns)
Technical data (screen resolution, device identifiers, error logs)
Referral sources (how you found our website)

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to providing and improving our keyword research services.

Purpose	How We Use It
Service Delivery	Processing your keyword research requests, generating reports, and providing access to our tools and platform
Account Management	Creating and maintaining your account, handling authentication, and managing your subscription preferences
Payment Processing	Billing for services, processing transactions, and maintaining payment records for accounting purposes
Communication	Responding to inquiries, sending service updates, and providing customer support when you need help
Improvement	Analyzing usage patterns to enhance our tools, fix bugs, and develop new features based on actual user needs
Security	Protecting against fraud, unauthorized access, and other security threats to our systems and your data

Legal Basis for Processing (Australian Privacy Act)

Under Australian privacy legislation, we process your personal information based on these legal grounds:

Consent: When you've explicitly agreed to us collecting and using your information for specific purposes
Contract Performance: When processing is necessary to deliver the services you've signed up for
Legal Obligations: When we need to comply with Australian laws, tax requirements, or regulatory obligations
Legitimate Interests: When processing helps us improve services, prevent fraud, or maintain security without overriding your privacy rights

We comply with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988, which governs how we handle personal information.

Data Sharing and Third Parties

We don't sell your personal information to anyone. That's not our business model and never will be.

However, we do share information with specific third parties who help us run our services:

Service Providers

Payment Processors: To handle billing and payment transactions securely
Cloud Hosting: To store data and run our keyword research platform
Email Services: To send you communications and service notifications
Analytics Tools: To understand how people use our website and identify areas for improvement
Customer Support: To manage support tickets and respond to your questions

Important: All third-party providers are contractually required to protect your data and can only use it for the specific purposes we've outlined. We vet these partners carefully and only work with those who meet our security standards.

Legal Requirements

We may disclose your information when legally required to do so, such as:

Complying with court orders, subpoenas, or legal processes
Responding to lawful requests from Australian government authorities
Protecting our legal rights or defending against legal claims
Preventing fraud or investigating potential security threats

Data Storage and Security

Your data is stored on secure servers located in Australia and, in some cases, with trusted international cloud providers who maintain data centers with high security standards.

Security Measures

We implement multiple layers of protection to keep your information safe:

Encryption of data in transit using TLS/SSL protocols
Encrypted storage for sensitive information at rest
Regular security audits and vulnerability assessments
Access controls limiting who can view your data internally
Secure authentication methods including password requirements
Regular backups to prevent data loss
Monitoring systems to detect unauthorized access attempts

While we take security seriously and use industry-standard practices, no system is completely impervious to threats. We can't guarantee absolute security but we work constantly to minimize risks.

International Data Transfers

Some of our service providers operate outside Australia, which means your information might be transferred to and processed in other countries.

When this happens, we ensure these transfers comply with Australian privacy laws by:

Only using providers in countries with comparable privacy protections
Implementing contractual safeguards that require overseas recipients to protect your data
Ensuring appropriate security measures are in place regardless of location

You have the right to request information about where your data is stored and which countries it may be transferred to.

Data Retention

We keep your information for as long as necessary to provide our services and meet legal requirements. Here's roughly how long we retain different types of data:

Data Type	Retention Period
Account Information	Duration of active account plus 2 years after closure for legal and accounting purposes
Transaction Records	7 years as required by Australian taxation laws
Communication Logs	3 years for quality assurance and dispute resolution
Usage Analytics	18 months in identifiable form, then aggregated anonymously
Marketing Preferences	Until you withdraw consent or close your account
Technical Logs	90 days for security and troubleshooting purposes

When data is no longer needed, we securely delete or anonymize it so it can't be traced back to you.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request in a commonly used format.

Correct Inaccurate Data

If information we hold about you is wrong or outdated, you can ask us to correct it. We'll update our records promptly and notify any third parties we've shared the information with.

Request Deletion

You can ask us to delete your personal information in certain circumstances:

When it's no longer needed for the purposes we collected it
When you withdraw consent and we have no other legal basis for processing
When you object to processing and we have no overriding legitimate grounds
When the information has been unlawfully processed

Note that we may need to retain some information to comply with legal obligations or resolve disputes.

Object to Processing

You can object to how we use your information for:

Marketing purposes (we'll stop immediately)
Legitimate interest purposes (we'll stop unless we have compelling grounds)

Data Portability

Where technically feasible, you can request your data in a structured, machine-readable format to transfer to another service provider.

Withdraw Consent

If we're processing your data based on consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before you withdrew consent.

How to Exercise Your Rights: Send your request to support@neurinsensory.com with "Privacy Request" in the subject line. We'll verify your identity and respond within 30 days. There's no fee for most requests unless they're excessive or repetitive.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and improve your experience. Here's what we use and why:

Essential Cookies

These are necessary for the website to work. They enable basic functions like page navigation, secure login, and accessing protected areas. The site can't function properly without them.

Performance Cookies

These help us understand how visitors interact with our website by collecting anonymous information about page visits, error messages, and user journeys. This helps us improve the site's performance.

Functional Cookies

These remember your preferences (like language settings or display options) to provide a more personalized experience.

Managing Cookies

You can control cookies through your browser settings. Most browsers let you block or delete cookies, but this may affect how the website functions. Disabling essential cookies will prevent certain features from working.

Children's Privacy

Our services aren't designed for children under 18, and we don't knowingly collect information from minors. If we discover we've accidentally collected data from someone under 18, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately at support@neurinsensory.com.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification to registered users
Displaying a prominent notice on our website for 30 days

We encourage you to review this policy periodically. Continued use of our services after changes indicates acceptance of the updated policy.

Making a Complaint

If you're unhappy with how we've handled your personal information, you have the right to complain. Here's the process:

Step 1: Contact us directly at support@neurinsensory.com describing your concern. We'll investigate and respond within 30 days.
Step 2: If you're not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

We take complaints seriously and will work with you to resolve any issues.

Privacy Policy